FrequenCell

    Privacy Policy

     

    Privacy Policy – Frequencell.no

     


    Last updated: January 20, 2026


    Livskraft AS operates the online store and website Frequencell.no, including all related information, content, features, tools, products and services (the “Services”) in order to provide you, the customer, with a curated shopping experience. Frequencell.no is powered by Shopify, which enables us to provide the Services to you.


    This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


    Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

     

     

     

    Personal Information We Collect or Process

     


    When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. This does not include anonymized or de-identified information.


    Depending on how you interact with the Services and as permitted by applicable law, we may collect or process the following categories of personal information:

     

    • Contact details: name, billing address, shipping address, phone number, email address

    • Financial information: payment card details, transaction details, payment confirmations

    • Account information: username, password, preferences and settings

    • Transaction information: items viewed, added to cart, purchased, returned or exchanged

    • Communications: information you provide when contacting customer support

    • Device information: IP address, browser type, device identifiers

    • Usage information: interactions with the Services and navigation behavior

     

     

     

     

    Personal Information Sources

     


    We may collect personal information from the following sources:

     

    • Directly from you when you place an order, contact us, or use the Services

    • Automatically through cookies and similar technologies

    • From service providers acting on our behalf

    • From partners or other third parties, where permitted by law

     

     

     

     

    How We Use Your Personal Information

     


    We may use your personal information for the following purposes:


     

    Provide, tailor, and improve the Services

     


    To process payments, fulfill orders, manage accounts, arrange shipping, handle returns and exchanges, provide customer support, and improve the shopping experience.


     

    Marketing and advertising

     


    To send promotional communications and display relevant advertisements, where permitted by law. You may opt out at any time.


     

    Security and fraud prevention

     


    To secure transactions, prevent fraud, authenticate accounts, and protect our Services.


     

    Communication

     


    To respond to inquiries, provide support, and maintain our business relationship with you.


     

    Legal compliance

     


    To comply with legal obligations, enforce our terms, and protect our legal rights.

     

     

     

    How We Disclose Personal Information

     


    We may disclose personal information in the following circumstances:

     

    • With Shopify and service providers who perform services on our behalf (payment processing, hosting, shipping, analytics, customer support)

    • With marketing and advertising partners, in accordance with their privacy policies

    • When you direct or consent to such disclosure

    • Within our corporate group or affiliates

    • In connection with a business transaction (e.g. merger or restructuring)

    • To comply with legal obligations or protect rights and safety

     

     

     

     

    Relationship with Shopify

     


    Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information may be transferred to countries outside your place of residence.


    Shopify may process your personal information as an independent data controller for certain purposes. To learn more, see the Shopify Consumer Privacy Policy at:

    https://privacy.shopify.com

     

     

     

    Third-Party Websites and Links

     


    Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

     

     

     

    Children’s Data

     


    The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

     

     

     

    Security and Retention

     


    We use reasonable safeguards to protect your information, but no system is completely secure. Personal information is retained only as long as necessary to fulfill the purposes described or as required by law.

     

     

     

    Your Rights and Choices

     


    Depending on your location, you may have rights to:

     

    • Access your personal information

    • Request deletion or correction

    • Request data portability

    • Object to or restrict processing

    • Withdraw consent where applicable

     


    You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding.


    If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

     

     

     

    International Transfers

     


    Your personal information may be transferred outside your country of residence. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

     

     

     

    Changes to This Privacy Policy

     


    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

     

     

     

    Contact Information

     


    If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us at:


    Livskraft AS

    Kapellveien 152 C

    0493 Oslo

    Norway


    📧 support@frequencell.no


    For the purposes of applicable data protection laws, Livskraft AS is the data controller of your personal information.